{"id":653,"date":"2024-06-20T12:46:12","date_gmt":"2024-06-20T12:46:12","guid":{"rendered":"https:\/\/www.rugdoctor.com\/?page_id=653"},"modified":"2025-10-17T07:29:06","modified_gmt":"2025-10-17T12:29:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rugdoctor.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"section overflow-hidden relative section-feature content-left px-1.5 pt-6 pb-3 lg:pt-5 lg:pb-5 text-dark\" id=\"\"><div class=\"container z-400\"><div class=\"content lg:max-w-50p  flex flex-column gap-1.5 justify-start bg-transparent\"><div class=\"breadcrumbs\"><nav aria-label=\"breadcrumbs\" id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.rugdoctor.com\/\">Home<\/a><\/span><\/span><\/nav><\/div><div class=\"feature-intro-text flex flex-column gap-0.75 md:gap-1\"><h1 class=\"section-title m-0\">FAQs<\/h1><div class=\"section-content lg:max-w-75p m-0\">Have questions about carpet cleaning? We&#8217;re here to help! Our FAQs cover commonly asked questions about renting and using our rental machines, as well as information on our cleaning solutions. We&#8217;re dedicated to helping you on your DIY journey. Click below to learn more!<\/div><\/div><\/div><\/div><style type=\"text\/css\">\nbody .overlay-986 {\n    background: rgb(255,255,255);\n    background: linear-gradient(90deg, rgba( 255,255,255, 0.9 ) 22%, rgba( 255,255,255, 0 ) 60%);\n}\n\n@media screen and (max-width: 800px) {\n    body .overlay-986 {\n        background: rgb(255,255,255);\n        background: linear-gradient(360deg, rgba( 255,255,255, 0.85 ) 65%, rgba( 255,255,255, 0 ) 75%);\n    }\n}\n<\/style><div class=\"overlay overlay-986\"><\/div><img fetchpriority=\"high\" decoding=\"async\" width=\"390\" height=\"361\" src=\"https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Mobile-Feature-Banner.webp\" class=\"bg-cover block md:hidden\" alt=\"Questions about carpet cleaning?\" srcset=\"https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Mobile-Feature-Banner.webp 390w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Mobile-Feature-Banner-300x278.webp 300w\" sizes=\"(max-width: 390px) 100vw, 390px\" \/><img decoding=\"async\" width=\"2452\" height=\"700\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner.webp\" class=\"bg-cover hidden md:block lazyload\" alt=\"Questions about carpet cleaning?\" data-srcset=\"https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner.webp 2452w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-300x86.webp 300w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-1024x292.webp 1024w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-768x219.webp 768w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-1536x438.webp 1536w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-2048x585.webp 2048w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-2000x571.webp 2000w, https:\/\/www.rugdoctor.com\/wp-content\/uploads\/2024\/08\/FAQ-Feature-Banner-600x171.webp 600w\" data-sizes=\"(max-width: 2452px) 100vw, 2452px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2452px; --smush-placeholder-aspect-ratio: 2452\/700;\" \/><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-5 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Why Rent?<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What&#8217;s the best carpet cleaner to rent?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Rug Doctor\u00ae by BISSELL\u00ae has professional-grade upright carpet cleaner rentals available to rent in over 35,000 locations. Clean with the power of the pro&#8217;s for a fraction of the price!<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Why should I clean my carpets?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Your carpet is likely dirtier than you think. <a href=\"https:\/\/www.rugdoctor.com\/cleaning-tips\/why-vacuuming-isnt-enough-to-clean-your-carpet\/\">Vacuuming alone is not enough<\/a> to remove what&#8217;s deep inside your carpet. Our professional deep cleaners can effectively remove dirt, soil and pet dander embedded deeply within carpet fibers. Plus regular deep cleaning prolongs the life of your carpet.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How often should I clean my carpet?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You should deep clean carpets at least once a year. For carpets that see a lot of foot traffic, like in households with children and pets, deep cleaning twice a year or more may be best.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do carpet cleaner rental machines really work?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Yes, they really do provide professional level results and cost only a fraction of what a professional would charge you!<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-5\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Is it hard to deep clean carpets? <\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>It&#8217;s not hard to deep clean carpets! It&#8217;s easy to clean carpets yourself using one of our pro-grade rental carpet cleaners. <a href=\"https:\/\/www.rugdoctor.com\/rent\/how-to-use-a-carpet-cleaner\/\">See an overview of the 5 basic steps here.<\/a><\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-6\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Is shampooing carpets worth it?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Yes. Even with regular vacuuming, dirt can remain. Shampooing your carpet not only helps it look better but can even prolong the life of your carpet by removing built up dirt that can cause wear and tear.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-7\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Is it easy to use the carpet cleaner rental machines?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Yes, our carpet cleaner rental machines are easy to use. You can clean your own carpet in a short period of time with professional results. <a href=\"https:\/\/www.rugdoctor.com\/rent\/how-to-use-a-carpet-cleaner\/\">Check out the 5 steps to using the machine here.<\/a><\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">About Renting<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How much is a carpet cleaner rental?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>$39.99 24 hours* | $49.99 48 hours*<br \/>\n$5.99 to add an upholstery tool*<\/p>\n<p>*Pricing and 48 hour availability may vary by location.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Does the carpet cleaner come with upholstery cleaning attachments?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You can rent the upholstery and stair cleaning tool with your rental for an additional $5.99*.<\/p>\n<p>*Pricing may vary by location.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Does the rental include cleaning solutions?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Cleaning solutions are not included in the rental pricing. You will need an upright carpet solution to add to the rental cleaner. We offer a variety of options including Oxy, Pet, Refresh and Advanced Max &#8211; our most powerful and best cleaning solution.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How can I find a rental near me?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Finding a rental location near you is simple, just <a href=\"\/rent-location\/?postal_code\">visit our rental locations page<\/a> and enter your zip or postal code!<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-5\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do I have to pay a deposit?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Some rental locations require a deposit to ensure that the machine is returned in a clean condition. You will get this deposit back when you return the machine.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-6\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Are there any &#8220;hidden fees&#8221;?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>There aren&#8217;t any &#8220;hidden&#8221; fees but you will need to purchase a cleaning solution to use in the machine if you don&#8217;t already have a bottle at home. You may also want to add an upholstery tool so you can clean more areas with your carpet cleaner rental.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-7\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What ID do I need to rent a carpet cleaner?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>To rent a machine, you will need a picture ID, examples include a Drivers License, passport, state ID, military ID, citizenship card or school ID.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-8\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do I have to pay with a credit card?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If you are renting from our Self Service Rental and Return locations, you will need a credit card for payment online or to the kiosk. If you are renting from a regular store location, each retailer has its own payment policies but most accept cash, checks or credit cards.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-9\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Is there a way to check machine availability at a store? <\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>At this time, the only way to check machine availability at the store is to call or visit the locations.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-10\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How long can I rent a machine for?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The machines can be rented in 24 hour time periods and you can rent for as many days as you would like. Many locations offer a discounted 48 hour rental rate that you can choose when you rent.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-11\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the machine I received is dirty?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If you aren\u2019t satisfied with the machine\u2019s condition, do not take the machine from the store. Request that the customer service associate give you a different machine. If you discover that the machine is not clean after you leave the store, you can either return to the store and ask to exchange the machine or clean it before you use it. Cleaning instructions for each machine can be found <a href=\"\/support\/rental-support\/\">here<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-12\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I extend my rental time?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You can not change your rental agreement after you leave the store. However at the time of your initial rental, you can rent the machine for as many days as you would like. If you think you might need longer than 24-hours, many locations offer 48-hour rentals for just $10 more than the 24-hour rental price.<\/p>\n<p>If you do keep the machine longer than your initially purchased rental period, you will be charged the 24-hour rental price as a late fee for each day or partial day that you kept the machine. We recommend calling the store to make them aware of your expected late return date to avoid the machine being reported as stolen.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-13\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the machine is stolen while I have it out on rent?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Immediately inform our consumer services team at 1-800-784-3628 and the rental location.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-14\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if I accidentally damage the machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If any damage occurs during the rental period, contact our consumer services team at 1-800-784-3628. Return the machine to the retail rental location and advise them of the damage.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-15\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do I need to clean the machine before I return it?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Yes, this is really important. You may be charged for returning a dirty machine, so you need to return it in the same condition as you\u2019d like to find it. Take the following steps before returning your rental: Empty and rinse out the tanks, remove any hair or debris from the brush and area around it, wipe down the bottom of the machine. Videos and detailed cleaning instructions for each machine can be found <a href=\"\/support\/rental-support\/\">here<\/a><\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-16\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What happens if I don&#8217;t return the machine on time?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You\u2019re contractually obliged to return the machine before the rental end time. If you don&#8217;t return it on time, you may be charged for additional rental days.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">About our Carpet Cleaner Rental Machines<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Which machine should I rent?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>All of our machines provide a professional level clean.  If you are cleaning a large area, you will want to choose one of our upright carpet cleaners.  You can add an upholstery tool so you can also clean your furniture and stairs.  If you are cleaning only a smaller area, a portable cleaner may work well for you.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Will the machine fit in my car?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The handle folds down on all of our upright carpet cleaning rental machines to make them more compact.  With the handle folded, the machines need a space of about 14&#8243; wide, 24&#8243; deep and 30&#8243; tall.  The machines will fit in SUVs or the backseat or trunk of most cars.  If necessary, you can place the machine on its side for transport.  Before you do this, be sure and check that the tanks are empty and place a towel or mat under the machine just in case any leftover water leaks.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How heavy is the machine?  Will I be able to carry it?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>When the tanks are empty, our upright carpet cleaner rental machines weight between 35.5 and 44 pounds.  They can all be rolled on their back wheels for moving them so that you don&#8217;t need to carry the machine longer distances, plus most have handles on the front and back to make lifting easier.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I carry the machine upstairs?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Yes, the carpet cleaning machines can be carried upstairs.  We recommend carrying them with empty tanks and filling with solution and water upstairs.  The tanks are removable on our Pro Deep and Big Green machines, they can be removed and carried separately which makes the machines a little lighter.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-5\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How long is the machine&#8217;s power cord?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>All machines have at least a 25\u2019 cord so that cleaning large areas of carpet is easy without moving plugs.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-6\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I use an extension cord with the machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We do not recommend using an extension cord with our carpet cleaning rentals. All machines have at least a 25\u2019 cord so that cleaning large areas of carpet is easy without moving plugs.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-7\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Which machines move forward and back?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>All of our machines move forward and back in some way.  The Pro Deep and Big Green machines push like a vacuum and clean and suction in both the forward and backward passes.  The Traditional machines are rolled forward on their back wheels and clean and suction as they are pulled backwards. <a href=\"\/support\/rental-support\/\">How to Use instructions for each machine can be found in our Rental Support area, simply select the machine you rented<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-8\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do the carpet cleaners use steam or heat the water added to them?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The carpet cleaner rental machines do not have a heating element. Use hot tap water in the tank for the best cleaning results. Never boil or microwave the water to make it hotter.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-9\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What can I clean with a carpet cleaner rental?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>With the rental machine you can clean carpets and large area rugs.  If you add the Upholstery Tool attachment, you can also clean upholstery, stairs, area rugs, auto interiors and other water safe soft surfaces.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-10\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What can&#8217;t I clean with a carpet cleaner rental?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Some types of carpet and fabric may not be suitable for cleaning with the carpet cleaner rental machine, these include:<\/p>\n<p>Oriental rugs (silk or wool)<br \/>\nDry-clean only carpets<br \/>\nHand-loomed or braided rugs<br \/>\nSisal, jute or seagrass rugs or carpets<br \/>\nHard floors, including tiles, wood and laminate flooring<br \/>\nSpecialty fabrics like natural fiber, silk, Haitian cotton, velvet<br \/>\nLeather<br \/>\nNon-colorfast fabrics<br \/>\nMattresses<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-11\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I use the machine to extract water from flooding?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>No. The carpet cleaner rental machines should never be used in standing water, this use is not safe and could damage the machine. The machines should only be used on carpet made wet by the cleaning process.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-12\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I clean area rugs with my carpet cleaner rental machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our upright carpet cleaner rentals can be used to deep clean area rugs &#8211; just make sure that your rugs are safe for washing with water and are not a delicate material that could be damaged. We recommend checking the care label and\/or manufacturer&#8217;s cleaning instructions for area rugs prior to using. Also check the backing before cleaning in place, if the rug doesn&#8217;t have a solid backing the water and solution will penetrate the rug and could damage the surface underneath it.  To clean this type of rug, you would need to move it to a safer surface like tile or your garage.  You may also want to consider a portable carpet cleaner rental if you are just cleaning area rugs.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-13\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I clean my mattress with a carpet cleaner rental?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We do not recommend using a carpet cleaner to clean your mattress.  Putting water\/moisture into your mattress could case mildew or mold and could void the mattress&#8217;s warranty.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-14\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do the carpet cleaner rental machines work on all carpet types?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Carpet cleaner rental machines can be used to clean most carpets.  We do recommend checking manufacturer\u2019s cleaning instructions for your carpet if you have any concerns.  Machines may not be safe to use on some specialty carpets. Extra caution should be taken when cleaning frieze or shag carpet.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-15\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I use the machine on tile, cement or any other hard surface?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>No, the carpet cleaner rental machines cannot be used to clean hard surfaces. The machines may scratch the hard flooring as they are designed to clean carpet and soft surfaces only.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Using our Carpet Cleaner Rental Machines<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How long does it take for carpet to dry after deep cleaning it?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>It usually takes around two to four hours for carpets to dry after being cleaned. However, this varies depending on how much water and solution was sprayed, room temperature and ventilation and outside temperature and humidity. For faster drying, you can go over the carpet without holding the spray button to soak up more water.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How long does it take to clean a room?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Of course this depends on the size of the room and how dirty your carpet is, however it is possible to deep clean an average size room in about 20 minutes! Be sure and also plan time to prep the room including any pick-up needed to clear the floor, a thorough vacuuming and pre-treating any stains.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How many passes do I need to make to get the best results?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Depending on how dirty your carpet is, you may need to do extra cleaning passes to get the results you want. Continue to go over the area until the water being pulled up looks clean. It is important to overlap the edges of your passes by 3-4&#8243; so you don&#8217;t end up with strips of uncleaned carpet.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What is the best way to remove tough stains with my carpet cleaner rental machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The best way to handle tough stains is to pre-treat them about 10 minutes before deep cleaning. Using one of our pre-treat sprays can improve deep cleaning results by up to 3 times (vs deep cleaning alone)! Pre-treating helps penetrate and lift tough stains and odors so the carpet cleaner can remove them.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-5\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How do I cut down on drying time?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>There are several ways you can cut down on drying time. The most effective way is to make extra drying passes with the carpet cleaner, these are passes when you just push the cleaner slowly over the area without pressing the trigger. You can also open the windows to improve air circulation in the room or place a regular fan in the room and direct it at the carpet. If you need the fastest dry, consider also renting a commercial floor dryer to speed up the process.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-6\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Where should I dump the dirty water after cleaning?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Dumping the dirty water is so satisfying, but where to dump depends on where you live and what options you have in your home. Dumping the water in the toilet is always an option &#8211; or if you have an outside area, you can pour it onto the ground. If you do need to dump in your sink, bathtub or laundry sink be sure you have a strainer in the drain to catch the debris and hair that is mixed with the water so you can throw it away in your trash.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-7\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Will the machine pick up pet hair?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our carpet cleaners are not designed to also pick up pet hair, that&#8217;s why it&#8217;s important to thoroughly vacuum the area you are cleaning first. However, as they do a deep clean they will pick up hair the vacuum left behind. Sometimes this hair will go into the tank with the dirty water, it&#8217;s also possible the machine will leave it in clumps that you will need to pick up by hand.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-8\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How can I clean my stairs?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>To clean stairs with a rental machine, you\u2019ll need to rent the Upholstery and Stair Tool attachment. Vacuum first, then place the rental machine at the bottom of the stairs. Start cleaning on the top step by spraying solution and suctioning it back up. For more details, see our videos and instructions in the <a href=\"\/support\/rental-support\/\">rental support area<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-9\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Where can I find instructions on how to use the machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If you would like a quick overview on using the machine, check out the easy steps <a href=\"https:\/\/www.rugdoctor.com\/rent\/how-to-use-a-carpet-cleaner\/\">here<\/a>. If you are looking for detailed instructions, visit our <a href=\"https:\/\/www.rugdoctor.com\/support\/rental-support\/\">Rental Support area<\/a> and select the machine you have rented. There you will find a How to Guide as well as videos showing you how to use the machine.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-10\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How do I attach the upholstery tool?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The upholstery tools attach to each rental machine in two places, one spot for the bigger hose and another for the solution hose. For details on how to attach the upholstery tool for the rental machine you have, visit our <a href=\"\/support\/rental-support\/\">rental support page<\/a>, pick your machine and check out the video or how to guide.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-11\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How do I know if I can use the machine on my upholstery?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Find the tag on your upholstery and read fabric instructions to ensure the fabric code is \u201cWS\u201d or \u201cW.\u201d If it is, test a small hidden area like the underside of a cushion for colorfastness and look it over when it dries. If upholstery color is affected, do not use the upholstery rental. If the color is not affected, then proceed to use the tool to clean upholstery. Do not clean fabrics coded \u201cX\u201d or \u201cS.\u201d\u00a0 Learn more about cleaning upholstery here:\u00a0<a href=\"https:\/\/www.rugdoctor.com\/cleaning-tips\/guide-to-cleaning-upholstery\/\">https:\/\/www.rugdoctor.com\/cleaning-tips\/guide-to-cleaning-upholstery\/<\/a><\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-12\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Why isn&#8217;t my machine turning on? (No power)<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If your rental machine isn&#8217;t turning on, first check to be sure it&#8217;s plugged in and you pressed the on button. Next check the outlet that you are plugging into to be sure it has power by plugging something else into it. If the outlet is working, try plugging the machine into a different outlet that is a higher amp rated GFI plug such as one in a kitchen or bathroom. If none of these work, <a href=\"https:\/\/www.rugdoctor.com\/contact\/\">contact consumer service for help<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-13\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the machine I rented isn\u2019t working right or something is broken?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If there is an issue with your rental machine, you can review the troubleshooting guides in our <a href=\"\/support\/rental-support\/\">Rental support area<\/a>, just pick the machine you rented. You can also contact our <a href=\"\/contact\/\">consumer services team<\/a> for help at 1-800-784-3628.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">About Cleaning Solutions<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I use homemade cleaning solutions in my carpet cleaner rental?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our solutions have been specially formulated for use with our rental machines and provide the best results. As part of our terms and conditions, we don\u2019t permit the use of other products or cleaning solutions in the machines as they may damage the machine or your surfaces. Learn more about why homemade solutions are not a good idea in this article:\u00a0<a href=\"https:\/\/www.rugdoctor.com\/cleaning-tips\/why-we-recommend-using-professional-carpet-cleaning-solutions-over-homemade\/\">https:\/\/www.rugdoctor.com\/cleaning-tips\/why-we-recommend-using-professional-carpet-cleaning-solutions-over-homemade\/<\/a><\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Are the cleaning solutions safe for pets and small children?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our cleaning solutions are designed for homes with kids and pets, just be sure to use as directed.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How many rooms can I clean with one bottle of solution?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We have many different bottle sizes from 32 ounces to 96 ounces and different rental machines that spray formulas at different rates so there is not a simple answer to this question.  Generally, if you are only cleaning a couple rooms, a smaller bottle will be plenty and if you are cleaning the whole house, you need a larger bottle.  If in doubt, go for the larger size and save the leftover solution for your next rental!<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Which cleaning solution should I get?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Which cleaning solution to purchase depends on what kind of messes you are cleaning and your personal preferences.  If you want the best cleaning possible for any type of mess, we recommend the Max Advanced formulas.  Otherwise we also also have Oxy, Pet and Refresh solutions available plus an Odor Remover you can add to any formula.  See the options and <a href=\"\/rent\/cleaning-solutions\/\">learn more here<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-5\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Do I need to use a pre-treat cleaning solution?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You don&#8217;t need to use a pre-treat but we do recommend pre-treating stains and heavily soiled areas for best results!<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-6\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Are the machine formulas safe for septic systems?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Once the formulas are mixed with tap water and used with your machine, they are fine to enter your septic system.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-7\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can cleaning formulas other than Rug Doctor by BISSELL be used in the rental machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You can use any BISSELL, Rug Doctor or Rug Doctor by BISSELL solution in your rental machine. All of these solutions have been specially formulated for use with our rental machines and provide the best results. As part of our terms and conditions, we don\u2019t permit the use of other products in the machines as they may damage the machine or your surfaces.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Self Service Rental &amp; Return<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the door is not unlocking at the rental kiosk?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If the kiosk door is not unlocking, please contact us at 1-800-784-3628.  Choose option 3 for help with this.  If it&#8217;s after hours, please leave a message so we can cancel the transaction if needed.  Unfortunately, you may need to go to another location to rent a machine.  Please go to our <a href=\"\/rent-location\/\">rental location page<\/a> and enter your zip code to find nearby locations.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the kiosk is down and I need to return my machine? Will I be charged a late fee?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>If you are trying to return your rental machine and the kiosk is down or in maintenance mode, please contact us at 1-800-784-3628, option 3 for assistance.  We will speak with the customer service desk at the store to see if they are able to hold the machine until we can get a service representative to the store.  If it&#8217;s after hours, please leave a message so we have a time stamp of when you were in the store.  Another option is to email us a picture of the non-working kiosk at consumer.support@www.rugdoctor.com.  We will contact you with further directions.  Unfortunately, you will need to return to the store again to return the machine, please be assured if you contact us in one of the two ways above, you will not be charged any late fees.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What should I do if the kiosk is not working and I want to rent a machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Unfortunately, if the kiosk is not working at the store you are at, you will need to find a different location to rent a carpet cleaner.  Please go to our <a href=\"\/rent-location\/\">rental location page<\/a> and enter your zip code to find nearby locations.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Customer Support<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How can I get in touch with Customer Service? What are the hours of operation?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>The <a href=\"\/contact\/\">Contact Us page <\/a>lists our Customer Service hours and a variety of ways to reach us. Use your prefered method.<br \/>\nYou can also find helpful resources on our <a href=\"https:\/\/www.rugdoctor.com\/support\/\">Support pages<\/a>.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How do I get rid of a late fee when I turned my rental in on time?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We are sorry this happened, please visit our <a href=\"\/contact\/\">Contact Us<\/a> page and use your prefered method of communication.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>I got an email saying I didn\u2019t return my machine in but I did- who do I contact?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We are sorry this happened, please visit our <a href=\"\/contact\/\">Contact Us<\/a> page and use your prefered method of communication.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Can I purchase this machine?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You cannot purchase the specific machine you rented but many of our machines are available for sale.  Check out our <a href=\"\/products\/machines\/\">Buy page<\/a> to see which machines you can purchase.  Or to buy a Big Green\u00ae Carpet Cleaner, visit www.bissell.com.  <\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Pressure Washer Questions<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What can I clean with a pressure washer?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>With our pressure washers, you can clean decks, patios, driveways, fences, siding and more.  They remove dirt and powerfully clean stains from algae, mold, dirt and more.   Add the Surface Cleaner attachment to the Pro Pressure Washer and clean driveways, decks and patios 4x faster for larger outdoor areas.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What is the PSI?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our Pro Pressure Washer (yellow) has a PSI of up to 2,000 and our regular Pressure Washer (blue) has a PSI of up to 1,800.  <\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>Where can I find pressure washer rentals?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>To find a pressure washer rental near you, go to our <a href=\"\/rent-location\/\">rental location page<\/a> and use the optional machine filter to see which locations have this machine.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-4\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What cleaning solution should I use?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Our pressure washers work great using just water, if you like you can add Outdoor Cleaner solution for more cleaning power.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n<section class=\"section overflow-hidden relative section-toggles px-1.5 pt-3 pb-3 lg:pt-0 lg:pb-5\" id=\"\"><div class=\"container z-400 flex flex-column gap-1\"><h2 class=\"section-title m-0\">Portable Spot Cleaner Questions<\/h2><div class=\"block-toggles grid gap-0.75\">        <div class=\"toggle-container m-0 div-toggle-active\" toggle-row-id=\"row-1\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What can I clean with a Portable Spot Cleaner?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>You can spot clean and detail upholstery, area rugs, stairs, pet beds, car interiors and more with the portable spot and detailing machines<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-2\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>What cleaning solution should I use?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>We offer a professional cleaning solution that has been specially formulated for use with our portable spot cleaning rental machines and provide the best results &#8211; Spot &#038; Upholstery. As part of our terms and conditions, we don\u2019t permit the use of other products or cleaning solutions in the machines as they may damage the machine or your surfaces.  Learn more about why homemade solutions are not a good idea in this article.<\/p>\n<\/div><\/div>\n        <\/div>\n                <div class=\"toggle-container m-0 \" toggle-row-id=\"row-3\">\n            <div class=\"toggle-heading flex align-center p-0.75 gap-0.5\">\n                <h4>How often should spot clean?<\/h4>\n                <img decoding=\"async\" data-src=\"https:\/\/www.rugdoctor.com\/wp-content\/themes\/onward-emberly\/assets\/icons\/toggle-icon.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>\n            <\/div>\n            <div class=\"toggle-content p-0\"><div class=\"p-1.5\"><p>Depending on your household and if you have a lot of spills or pet messes, spot cleaning may need to be done frequently.  Our portable spot cleaners can help you clean up stains on upholstery and rugs to keep your house looking its best.  For regular maintenance, upholstery and stairs should be cleaned at least annually.  For upholstery and stairs that see a lot of foot traffic, like in households with children and pets, deep cleaning twice a year or more may be best.<\/p>\n<\/div><\/div>\n        <\/div>\n        <\/div><\/div><\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-653","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Questions about Carpet Cleaning | Rug Doctor by BISSELL<\/title>\n<meta name=\"description\" content=\"Have questions about carpet cleaning? 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